The O2k-ticket system is a customer support platform based on Open-source Ticket Request System (OTRS). This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number. In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries:
- your affiliation and your O2k-serial number - See: O2k_series
- DLD file(s) with your reported issue accompanied by a brief explanation.