O2k-ticket system

From Bioblast
Jump to: navigation, search
Bioblasts - Richard Altmann and MiPArt by Odra Noel
MitoPedia         Terms and abbreviations         Concepts and methods         MitoPedia: SUIT         MiP and biochemistry         Preprints and history



MitoPedia

O2k-ticket system

Description

The O2k-ticket system is a customer support platform based on Open-source Ticket Request System (OTRS). This system automatically attributes an unique Ticket number (which is visible on the subject of your e-mail) to each received customer inquiry. For an easy follow-up, all the related correspondence is collected under this Ticket number. In order to provide a helpful and reliable support regarding your O2k/equipment, we suggest to include in your inquiries:

  • your affiliation and your O2k-serial number - See: O2k_series
  • DLD file(s) with your reported issue accompanied by a brief explanation.


Reference: O2k-Open_Support, MitoPedia:_O2k-Open_Support